Terms and Conditions
1.1 All Products on this website (which may vary from time to time) are available to the Hong Kong area only
1.2 Certain Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 Colour shown may be slightly different than actual products due to computer monitors settings. All products packages are handmade, package material and packing method may be slightly different than the picture shown.
1.5 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.6 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
3.1 During order submission you shall be required to provide us with your personal details, including accurate delivery address and contact, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.
4.1 Our delivery service is only within the Hong Kong area.
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour, reception or guard house.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time. Please refer to the Delivery section for the delivery schedule against the order time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the ‘Delivery Notes’ field provided. This is intended to provide further guidance to the party delivering your order which isn’t included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfill your order.
5.1 Orders may be amended or cancelled up to 48 hours before the intended delivery date.
5.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
5.4 We reserve the right to charge $100 as part of administrative fees, if we receive your cancellation request within 48 hours of delivery time. In the case that we have already purchase packaging materials and flowers, we may be unable to cancel your order. This is also the case if the package has already been shipped. You will be required to pay the full value of the purchase.
6.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to:
hello@savorflowers.com or +852 6291 0116
6.2 Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Personal Data (Privacy) Ordinance (Cap. 486) (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the Hong Kong. These Terms and Conditions shall be governed by and construed in accordance with Hong Kong Law and the parties agree to submit to the exclusive jurisdiction of the courts.
9.1 If there are inconsistencies between the English and Chinese versions of the website’s Terms and Conditions, the English version is considered supreme.
條款與細則
1.1本網站上的所有產品（可能會隨時間有所不同）只適用於香港地區
1.2部份產品可能仍在萌芽階段以確保更長觀賞期
1.3某些產品，花卉和植物可能有害或有毒，如果您在提交訂單前需要更多信息，請使用下面第6節中列出的聯繫方式與我們聯繫。
1.4商品顏色或會因電腦螢幕設定差異會略有不同, 由於所有產品均由人手製作，包裝物料及包裝方法會略有不同，一切以實物為準。
1.5 所有產品(包括包裝物料)供應以當時情況而定。如有任何供貨困難，我們保留在不另行通知的情況下替換同等價值和質量的產品的權利。
1.6如果我們無法向您提供產品或任何替代產品，我們將盡快通知您，並且在任何情況下不遲於預期的送貨日期以後30天以內退款。
2.1本服務中列出的價格在提交訂單後有效期最多為14天。
3.1在提交訂單時，您需要向我們提供您的個人詳細信息，包括準確的收貨地址和聯繫方式，以及預期收貨人的地址和所有必要的付款細節。我們接受大多數主要信用卡和借記卡的付款。通過點擊訂單上的“完成訂單”按鈕，即表示您同意遵守出現在網站內及條款和條件中包含的任何條款和條件。
3.2在提交訂單表格時代表閣下已經接受此交易安排
3.3我們不接受十八歲以下客戶的訂單。
4.1我們只在香港地區提供送貨服務。
4.2如果我們接受您的訂單，我們會通過電子郵件通知您預定的交貨日期。我們將在下個工作日處理星期日或公眾假期收到的訂單。我們不在星期日或公共假期交貨，但在這種情況下，我們將在下一個工作日交付您要求的產品。
4.3您提交的個人信息中的異常情況可能會導致問題或交付延遲，因此在下訂單之前，請確保您已包含完整的地址詳細信息以及您的日間聯繫電話號碼或電子郵件地址，以便我們能夠通知您遇到任何交付問題的事宜。
4.4儘管我們同意盡一切合理努力確保交貨將在要求的交貨日期內完成，但在非常偶然的情況下不能按要求交貨。在這種情況下，我們將盡可能提前通知您，並將另行安排或進行退款。
4.5如辦公室，醫院，機場，酒店，船舶和其他營業場所等涉及第三方的某些地點，代表該組織可以授權的任何人的簽名應作為證明交付給您選擇的收件人。
4.6 我們只負責引用您的地址送達（或附近鄰居 – 如果沒有人在家）並由所在人簽名作為交付證明，如果貨物已經正確送達，若目標收件人遷移，或在其他地方居住，實際收到但拒絕收貨或退回貨物，我們將不能負上任何責任
4.7如果承運人無法找到接受交貨的人，他們可能會送到鄰居，接待處或警衛室。
4.8可以在交貨單字段中的訂單處理中選擇首選交貨時間。雖然將盡一切努力確保您的訂單在選定的時間之前交付，但不能保證在指定的時間內交貨。為了協助我們滿足您的選擇，請確保您的訂單至少在首選交貨時間前一個工作日確認。訂單時間請參閱送貨細節部分。
4.9如果訂單交付給預定收件人出現困難，我們保留使用您在訂單上提供的聯繫方式與收件人聯繫的權利。
4.10在下訂單時，您可以使用提供的“交貨單”字段指定更多交貨信息。這是為了提供進一步的指導，提供您的訂單不包括在您的地址信息，例如指定樓層號或醫院病房。我們保留不採取行動的任何我們認為不可接受的交付請求的權利，並將使用訂單上其他地方提供的其他地址信息元素來履行您的訂單。
5.1訂單可能會在預定交貨日期之前的48小時內修改或取消。
5.2要修改或取消訂單，請使用下面第6節中列出的聯繫方式與我們聯繫。
5.3您有權在任何時候取消您的信用卡或借記卡被不以您為代表的您的代理人或您的代理人對您的信用卡或借記卡進行欺詐使用的付款，並且將被我們重新記入，在這種情況下，發卡機構不予報銷。
5.4如果我們在交貨時間的48小時內收到您的取消請求，我們有權收取港幣$100作為行政費用的一部分。如果我們已經購買了包裝材料和鮮花，我們可能無法取消您的訂單。如果包裝已經發貨，情況也是如此。您將被要求支付購買的全部價值。
6.1如果您對我們的服務不滿意，您的投訴都應該寄給：hello@savorflowers.com或+852 6291 0116
6.2由於產品的保鮮期有限，為了協助我們迅速解決投訴，我們建議您在交貨日期或預定交貨日期的1個工作日內提出投訴。
7.1儘管我們盡我們的合理努力下確保本在線網站和/或在線服務的全面運作和無錯誤，但我們不能完全保證，因此對於在線網站的任何缺陷和/或中斷不承擔任何責任和/或在線服務，並且在超出我們的合理控制範圍之外的任何原因下，我們將免除我們在這些條款和條件下的義務，從而使在線網站和/或在線服務的提供變得不可行或不切實際。
8.1我們保留隨時補充和修改您可以訪問在線網站和/或在線服務的條款和條件的權利。我們將在網站上發布任何更改，每次您訪問在線服務或在線網站時，作為客戶的責任是檢查條款和條件。更改將在發布任何此類更改後五（5）小時後生效，並且您和我們之間的所有後續交易都將按照新的條款和條件進行。
8.2此外，我們保留隨時以任何理由暫停，限制或終止進入在線網站和/或在線服務的權利。
8.3這些條款和條件應視為包括在線網站中包含的所有其他通知，政策，免責聲明和其他條款，前提條件是如果此類其他通知，政策，免責聲明和其他條款發生衝突，以條件為準。如果這些條款和條件中的任何條款被認定為無效或不可執行，則其餘條款將保持完全有效。
8.4我們須確保符合現行所有資料保護法例的要求，包括但不限於“個人資料（私隱）條例”（第486章）（不時更換，修改或重新制定）。我們只會使用從您收到的個人資料履行我們在這些條款和條件下的義務，並遵守我們的隱私政策。
8.5並非您與我們之間的協議的一方的人，根據“合約（第三者權利）條例”（第623章）沒有權力執行任何條款及細則，但不影響任何權利或補救措施該法除外。
8.6除了欺詐性失實陳述之外，本協議（包括此處提及的任何文件和文書）將取代您與我們之間的所有先前陳述，安排，諒解和協議（無論是書面形式還是口頭形式），並規定了你和我們有關的主題事項。
8.7您的訂單將被視為在香港發生。這些條款和條件應受香港法律的管轄和解釋，雙方同意接受法院的專屬管轄。
9.1如果網站的條款和條件的中英文版本不一致，一切以英文版本為準。